At Girnel Chalice, your privacy is our top priority. This policy explains how we collect, use, and protect your personal information while you shop with us.

1. Information We Collect

  • Personal Details: Name, email, phone number, and billing & shipping address.
  • Order Information: Purchase history, delivery preferences, and order details.
  • Payment Information: Processed securely via trusted third-party payment gateways (we do not store your card details).
  • Account Information: Login credentials and saved product preferences (if you create an account).
  • Technical Data: Device type, browser, IP address, and browsing behaviour.

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders efficiently.
  • Provide customer service and support.
  • Personalise your shopping experience.
  • Send order updates and confirmations.
  • Share new arrivals, promotions, or offers (only with your consent).
  • Improve our website’s performance and user experience.

3. Sharing of Information

We respect your privacy — we never sell your personal data.
 Information is shared only with:

  • Trusted logistics, IT, and payment partners.
  • Legal authorities, when required by law.
  • Marketing tools (only if you’ve opted in).

4. Data Security

We use advanced encryption and secure servers to protect your transactions and personal information.

5. Your Rights

You can:

  • Access or modify your account details.
  • Request deletion of your personal data.
  • Unsubscribe from marketing communications anytime.
  • Manage cookie preferences through your browser.

6. Cookies

We use cookies to personalise your shopping experience, recommend relevant products, and enhance website functionality.

7. External Links

Our site may include links to third-party websites. We are not responsible for their privacy policies or practices.

8. Updates

This policy may be updated periodically. The latest version will always be available on this page.

Contact: support@girnel.com